Terms & Conditions

Last Updated: June 9, 2026

1. Introduction

Welcome to Ayra Tea & Gifts. These Terms & Conditions govern your use of our website, services, and any purchases made through our online store, in-store, or via any of our communication channels including WhatsApp and phone.

By accessing our website, placing an order, or engaging with our services in any way, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our services.

2. About Us

Ayra Tea & Gifts is a premium tea, gifting, and specialty retail company based in Dome, Accra, Ghana. We offer curated gifting experiences, luxury teas, chocolates, biscuits, teaware, custom gift boxes, event gifting solutions, and nationwide delivery services across Ghana.

• Location: Pillar 2 Road, 405 Dome Road, Dome, Accra, Ghana
• Phone: 0247 729 761
• WhatsApp: +233 54 377 3391

3. Eligibility

By using our website or placing an order, you confirm that:

• You are at least 18 years of age, or are accessing our services under the supervision of a parent or legal guardian
• You are legally capable of entering into a binding agreement
• All information you provide to us is accurate, truthful, and up to date
• You are not prohibited by any applicable law from purchasing our products or using our services

4. Products & Services

4.1 Product Descriptions

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on our website are entirely error-free, complete, or current.

4.2 Availability

All products and services are subject to availability. We reserve the right to limit quantities, discontinue products, or modify offerings at any time without prior notice.

4.3 Custom & Personalised Orders

Custom gift boxes and bespoke orders are prepared specifically for you upon request. By placing a custom order, you agree that:

• The order cannot be cancelled once production has begun
• You are responsible for providing accurate personalisation details
• We are not liable for errors resulting from incorrect information provided by you

5. Pricing

5.1 Currency & Pricing

All prices displayed on our website and communicated through our channels are in Ghana Cedis (GHS) unless otherwise stated. Prices are subject to change at any time without notice.

5.2 Errors in Pricing

In the event of a pricing error on our website or in a quote provided to you, we reserve the right to cancel or refuse the order even after payment has been made. In such cases, a full refund will be issued promptly.

5.3 Promotional Pricing

Promotional and discounted prices are only valid during the specified promotional period and cannot be applied retroactively to previous or pending orders.

6. Orders & Order Acceptance

6.1 Placing an Order

Orders may be placed through our website, in-store, or via WhatsApp and phone. Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.

6.2 Order Confirmation

An order is only confirmed once you receive an explicit confirmation from us via WhatsApp, email, SMS, or through our website’s order confirmation system. We reserve the right to refuse or cancel any order at any stage for reasons including but not limited to:

• Product unavailability
• Suspected fraudulent activity
• Errors in pricing or product information
• Inability to verify payment

6.3 Order Cancellations

You may request a cancellation before your order has been processed or dispatched. Once an order has been dispatched, cancellation is no longer possible and our Refund & Returns Policy will apply. Custom and personalised orders cannot be cancelled once production has begun.

7. Payment

7.1 Accepted Payment Methods

We accept payments through approved payment channels including mobile money, bank transfers, and any other payment methods explicitly offered at checkout or communicated to you at the time of purchase.

7.2 Payment Security

All electronic payments are processed through secure, third-party payment providers. We do not store full card or mobile money account details on our systems. You are responsible for ensuring your payment details are accurate and that sufficient funds are available.

7.3 Failed or Disputed Payments

We reserve the right to withhold order processing until payment has been successfully confirmed. Any chargebacks or payment disputes initiated without first contacting us may result in suspension of your ability to place future orders.

8. Delivery

8.1 Delivery Areas

We offer nationwide delivery across Ghana. Delivery timelines, fees, and available areas are communicated at the time of order and are subject to the terms outlined in our Shipping & Delivery Policy.

8.2 Delivery Responsibility

Once an order has been handed over to our delivery partner, responsibility for the shipment transfers to the logistics provider. We will, however, make every reasonable effort to assist you in resolving any delivery issues that arise.

8.3 Incorrect Delivery Information

You are responsible for providing accurate and complete delivery information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses provided by you.

9. Refunds & Returns

All refund and return requests are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions. By placing an order with us, you agree to the terms of that policy.

10. Intellectual Property

All content on our website and marketing materials — including but not limited to text, images, logos, graphics, product photographs, and brand identity — is the property of Ayra Tea & Gifts and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our express written consent.

11. Acceptable Use

By using our website and services, you agree not to:

• Use our platform for any unlawful or fraudulent purpose
• Submit false, misleading, or inaccurate information
• Attempt to gain unauthorised access to our systems or data
• Engage in any conduct that could damage, disrupt, or negatively affect our website, services, or reputation
• Resell our products without prior written authorisation

We reserve the right to refuse service, cancel orders, or restrict access to any individual who violates these terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Ayra Tea & Gifts shall not be liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of our products or services
• Delays, failures, or disruptions caused by third-party delivery or payment providers
• Loss or damage arising from circumstances beyond our reasonable control, including acts of God, natural disasters, strikes, or government restrictions
• Any errors or omissions in product descriptions, pricing, or availability information on our website

Our total liability to you for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Ayra Tea & Gifts, its staff, and representatives from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms & Conditions or your misuse of our products or services.

14. Third-Party Links & Services

Our website or social media platforms may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or accuracy of any third-party platforms. Visiting such links is at your own risk.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using our services, you consent to the collection and use of your information as described in that policy.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being published on our website with a revised “Last Updated” date. Continued use of our website or services after any such changes constitutes your acceptance of the updated terms.

We encourage you to review this page periodically.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

18. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

Ayra Tea & Gifts 📍 Pillar 2 Road, 405 Dome Road, Dome, Accra, Ghana 📞 0247 729 761 💬 WhatsApp: +233 54 377 3391

These Terms & Conditions should be read alongside our Privacy Policy and Refund & Returns Policy, all of which together govern your relationship with Ayra Tea & Gifts.