Last Updated: May 19, 2026

Welcome to Ayra Tea & Gifts.
Your privacy is important to us, and we are committed to protecting your personal information with transparency, integrity, and security.

This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you interact with our business, including through:

• Our website and online store

• Mobile devices and browsers

• WhatsApp communications

• Phone calls and customer support

• Social media platforms

• In-store purchases and inquiries

• Nationwide delivery and logistics services

By accessing our website, placing an order, using our services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. About Us

Ayra Tea & Gifts is a premium tea, gifting, and specialty retail company based in Dome, Accra, Ghana. We provide curated gifting experiences, luxury teas, chocolates, biscuits, teaware, gift boxes, event gifting solutions, and nationwide delivery services.

Contact Information

Business Name: Ayra Tea & Gifts
Phone: 0247 729 761
WhatsApp: +233 54 377 3391
Location: Dome, Accra, Ghana (Pillar 2 Road, 405 Dome Road)

For privacy-related concerns or data protection inquiries, you may contact us using the details above.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Ayra Tea & Gifts through:

• Our e-commerce website

• Online checkout and payment systems

• Delivery and logistics operations

• Customer support channels

• Promotional campaigns and marketing

• Social media interactions

• In-store customer engagements

This Policy applies whether you are browsing our website, making a purchase, creating an account, requesting delivery, or contacting us for support.

3. Information We Collect

We may collect personal and transactional information necessary to operate our business effectively and provide our services securely.

3.1 Information You Provide Directly

When you place an order, create an account, contact us, or interact with our services, we may collect:

• Full name

• Phone number

• WhatsApp number

• Email address

• Billing address

• Delivery address

• Recipient details for gifts

• Order notes and customization requests

• Account login information

• Customer preferences

• Messages, inquiries, or support requests

3.2 E-Commerce and Transaction Information

When you make purchases through our website or payment systems, we may collect:

• Products ordered

• Cart information

• Order history

• Delivery instructions

• Transaction reference numbers

• Payment confirmation details

• Purchase timestamps

• Refund or cancellation records

We do not store full debit or credit card information on our systems unless explicitly handled by secure and compliant payment processors.

3.3 Payment Information

Payments made through our website or approved payment channels may involve collection of:

• Mobile money transaction references

• Payment status

• Partial masked payment details

• Payment provider confirmations

All electronic payments are processed through secure third-party payment providers and financial service platforms.

3.4 Delivery and Logistics Information

To fulfill nationwide deliveries, we may collect:

• Delivery address

• GPS directions or landmarks

• Recipient phone number

• Preferred delivery times

• Delivery confirmation records

This information may be shared with authorized delivery partners solely for order fulfillment purposes.

3.5 Automatically Collected Website Data

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website interaction behavior

• Referral links

• Session duration

• Cookies and tracking data

This information helps us improve website performance, security, customer experience, and analytics.

3.6 Communication Data

We may retain records of communications made through:

• WhatsApp

• Phone calls

• Email

• Website contact forms

• Social media platforms

These records help us:

• Respond to inquiries

• Process orders

• Resolve disputes

• Improve customer support

• Maintain transaction records

4. How We Use Your Information

We use personal information only where necessary for legitimate business purposes, legal compliance, customer support, and service delivery.

4.1 Order Fulfillment

We use your information to:

• Process purchases

• Confirm orders

• Prepare customized gifts

• Coordinate deliveries

• Manage pickups

• Process refunds or exchanges

4.2 Payment Processing

Your information may be used to:

• Verify transactions

• Prevent fraud

• Confirm payments

• Process refunds

• Resolve payment disputes

4.3 Delivery Services

We use delivery-related information to:

• Arrange nationwide shipping

• Coordinate with logistics providers

• Confirm successful delivery

• Resolve delivery issues

4.4 Customer Support

We may use your information to:

• Respond to inquiries

• Provide technical assistance

• Handle complaints

• Improve customer experience

• Maintain customer records

4.5 Website Improvement and Analytics

Information collected through website usage may be used to:

• Improve website functionality

• Analyze customer behavior

• Optimize user experience

• Enhance website performance

• Prevent abuse or unauthorized access

4.6 Marketing and Promotions

With your consent where required, we may contact you regarding:

• New product launches

• Seasonal collections

• Holiday promotions

• Special offers

• Gift recommendations

• Company announcements

Marketing communications may be sent through:

• Email

• SMS

• WhatsApp

• Social media platforms

You may opt out of promotional communications at any time.

5. Legal Basis for Processing Information

We process personal information based on:

• Customer consent

• Contractual obligations

• Legitimate business interests

• Legal and regulatory requirements

• Fraud prevention and security purposes

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember customer preferences

• Improve website functionality

• Analyze traffic and engagement

• Enhance shopping experience

• Support security and fraud prevention

You may disable cookies through your browser settings; however, certain website functions may become unavailable or limited.

7. Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information.

We may share information only in limited circumstances described below.

7.1 Delivery and Logistics Partners

We may share necessary delivery information with courier and logistics providers to fulfill your orders.

Shared information may include:

• Name

• Delivery address

• Contact number

• Delivery instructions

7.2 Payment Service Providers

Payments may be processed through trusted third-party payment providers, banks, or financial service platforms.

These providers are responsible for securely processing payment information under their own privacy and security obligations.

7.3 Technology and Service Providers

We may use third-party providers for:

• Website hosting

• Analytics

• Security services

• Customer communication tools

• E-commerce infrastructure

• Email or SMS delivery systems

These providers are contractually expected to protect your information.

7.4 Legal Compliance and Protection

We may disclose information where required to:

• Comply with applicable laws

• Respond to lawful government requests

• Prevent fraud or criminal activity

• Protect our legal rights

• Enforce our policies and terms

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill business operations

• Maintain transaction records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Improve customer support

Retention periods may vary depending on the type of information and legal requirements.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your information against:

• Unauthorized access

• Loss or theft

• Misuse

• Alteration

• Disclosure

• Destruction

Security measures may include:

• Secure payment integrations

• Password-protected systems

• Restricted access controls

• Encrypted communications where applicable

Despite our efforts, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. WhatsApp, Phone, and Electronic Communications

As part of our operations, we frequently communicate through WhatsApp, mobile phone calls, email, and social media platforms.

Please note:

• Communication records may be retained for customer service and operational purposes

• Customers should avoid sending sensitive financial information through unsecured channels

• We will never request full card details through WhatsApp, SMS, or phone calls

• Customers are responsible for ensuring the accuracy of contact information provided

11. International Data Transfers

Some third-party platforms or service providers we use may store or process information outside Ghana.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

12. Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your information

• Withdraw consent for marketing communications

• Object to certain data processing activities

• Request information about how your data is used

To exercise any of these rights, please contact us using the information provided in this Policy.

13. Account Security Responsibilities

If you create an account on our website, you are responsible for:

• Maintaining confidentiality of login credentials

• Restricting unauthorized access to your account

• Notifying us of suspicious account activity

We are not responsible for unauthorized account access resulting from failure to protect account credentials.

14. Third-Party Links and Services

Our website or social media platforms may contain links to third-party websites or services.

We are not responsible for:

• The privacy practices of third-party platforms

• External websites

• Third-party content or services

Users are encouraged to review the privacy policies of external platforms independently.

15. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

16. Fraud Prevention and Security Monitoring

To protect our customers and business, we may monitor transactions and activities for:

• Fraud prevention

• Unauthorized purchases

• Payment abuse

• Security threats

• Suspicious behavior

Orders suspected of fraudulent activity may be delayed, canceled, or investigated.

17. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect:

• Changes in legal requirements

• Business operations

• Website functionality

• Payment systems

• Security practices

Updated versions will be published on our website with a revised “Last Updated” date.

Continued use of our services after updates constitutes acceptance of the revised Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Ayra Tea & Gifts
Phone: 0247 729 761
WhatsApp: +233 54 377 3391
Location: Dome, Accra, Ghana (Pillar 2 Road, 405 Dome Road)

Thank you for trusting Ayra Tea & Gifts. We value your privacy and are committed to protecting your information responsibly and professionally.