Legal & Policies

At Ayra Tea & Gifts, we are committed to operating with full transparency and integrity. This page provides an overview of the policies that govern your relationship with us — from how we handle your personal data to how we process orders, payments, and deliveries.

Please take a moment to familiarise yourself with each policy. If you have any questions, our team is always happy to help.

Privacy Policy

We take your privacy seriously. Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it. This covers all interactions with us — whether through our website, WhatsApp, phone, in-store, or our delivery services.

Read our Privacy Policy →

Refund & Returns Policy

Your satisfaction matters to us. Our Refund & Returns Policy outlines the conditions under which we accept returns, process refunds, and handle exchanges — including timelines, eligible items, and how to get in touch to initiate a request.

Read our Refund & Returns Policy →

Terms & Conditions

Our Terms & Conditions set out the rules and agreement that govern your use of our website and services, including how orders are placed and accepted, payment terms, our liability, and your responsibilities as a customer.

Read our Terms & Conditions →

Shipping & Delivery Policy

We deliver nationwide across Ghana. Our Shipping & Delivery Policy covers everything you need to know about delivery timelines, fees, available areas, how we handle failed deliveries, and what to do if your order is delayed.

Read our Shipping & Delivery Policy →

All policies were last reviewed in June 2026. For any questions or concerns, contact us via WhatsApp at +233 54 377 3391 or call 0247 729 761.