Shipping & Delivery Policy

Last Updated: June 9, 2026

1. Overview

At Ayra Tea & Gifts, we understand that timely and careful delivery is just as important as the quality of the products themselves. Whether you are sending a thoughtful gift to a loved one or stocking up on your favourite teas, we are committed to ensuring your order reaches you safely and on time.

This policy outlines everything you need to know about how we handle shipping and delivery for all orders placed with us.

2. Delivery Coverage

We offer nationwide delivery across Ghana. This includes but is not limited to:

• Accra and Greater Accra Region
• Kumasi and Ashanti Region
• Takoradi and Western Region
• Tamale and Northern Region
• Cape Coast and Central Region
• All other major towns and cities across Ghana

For remote or hard-to-reach areas, delivery may take longer than standard timelines. Our team will communicate this to you at the time of order.

3. Delivery Timelines

Estimated delivery timelines are as follows:

These are estimates and not guarantees. Delivery timelines may be affected by factors outside our control including public holidays, adverse weather, logistics provider delays, or high-order volumes during peak seasons.

4. Delivery Fees

Delivery fees are calculated based on your location and the size or weight of your order. The applicable delivery fee will be communicated to you clearly before your order is confirmed.

• Delivery fees are non-refundable except in cases where the error is entirely on our part
• Free delivery promotions, where offered, will be clearly stated and apply only during the specified promotional period

5. Order Processing

Once your order is placed and payment is confirmed:

• Orders are typically processed within 1 business day
• Custom or personalised gift orders may require additional preparation time, which will be communicated to you at the time of order
• Orders placed on weekends or public holidays will be processed on the next available business day

You will be notified via WhatsApp or phone once your order has been dispatched.

6. Dispatch & Tracking

Once your order is dispatched:

• You will receive a notification confirming that your order is on its way
• Where available, tracking information will be shared with you
• You may contact us at any time via WhatsApp at +233 54 377 3391 or by calling 0247 729 761 to get an update on your delivery status

7. Delivery Attempts & Failed Deliveries

Our delivery partners will make a reasonable attempt to deliver your order to the address provided. If a delivery attempt is unsuccessful:

• You will be contacted to arrange a suitable time for redelivery
• A second delivery attempt will be made where possible
• If delivery continues to fail due to reasons within your control (e.g. incorrect address, recipient unavailable, unresponsive contact), additional delivery charges may apply for subsequent attempts
• Orders that cannot be delivered after reasonable attempts may be returned to us, and a redelivery fee will be required to resend the order

8. Incorrect or Incomplete Delivery Information

You are solely responsible for providing accurate and complete delivery information at the time of order, including:

• Full recipient name
• Accurate delivery address and landmarks
• Active contact number for the recipient

We are not liable for delays, failed deliveries, or losses resulting from incorrect or incomplete information provided by you. Please double-check all delivery details before confirming your order.

9. Delivery to Third-Party Recipients

Many of our orders are sent as gifts to third-party recipients. In such cases:

• The person placing the order is responsible for ensuring the recipient’s details are accurate
• We may contact the recipient directly to coordinate delivery
• Gift messaging and packaging instructions should be clearly communicated to us at the time of order

10. Damaged or Lost Orders

We package all orders with care to ensure they arrive in excellent condition. However, if your order arrives damaged or does not arrive at all:

• For damaged items, contact us within 48 hours of delivery with clear photographs of the damage and packaging
• For missing or undelivered orders, contact us if your order has not arrived within the maximum estimated delivery timeframe
• We will investigate promptly and arrange a replacement or refund in line with our Refund & Returns Policy

11. In-Store Pickup

Customers who prefer to collect their orders in person are welcome to do so at our location:

Pillar 2 Road, 405 Dome Road, Dome, Accra, Ghana

Please contact us in advance via WhatsApp or phone to confirm that your order is ready for collection before making the trip.

12. Peak Seasons & Delays

During high-demand periods such as Christmas, Valentine’s Day, Mother’s Day, Easter, and other festive seasons, delivery timelines may be longer than usual. We recommend placing your order well in advance during these periods to avoid disappointment.

We will communicate any known delays as early as possible.

13. Contact Us

For any questions or concerns regarding your delivery, please reach out to us:

Ayra Tea & Gifts 📍 Pillar 2 Road, 405 Dome Road, Dome, Accra, Ghana 📞 0247 729 761 💬 WhatsApp: +233 54 377 3391

Our team is available to assist you and will respond as promptly as possible.

This Shipping & Delivery Policy forms part of our Legal & Policies and should be read alongside our Terms & Conditions, Refund & Returns Policy, and Privacy Policy.